Refunds

Effective 9 November 2026 · part of the API terms

You only pay for successful requests. Requests that end in an error (4xx, 5xx) are never charged.
Unused credits are refundable on request within 30 days of purchase, to the original payment method. Used tokens are not refundable.
If the service misbehaves (for example, a period of errors or wrong results that we confirm), we credit the affected usage back to your balance.
To ask for a refund, write from the email of your account with your key id (k_…, visible in your account). We answer within 2 business days.
Refunded amounts are removed from your balance. Receipts and invoices are in your account (Stripe).